JOB REQUIREMENTS: Job Dimensions This position reports to the Customer
Service Manager for C&C, Bostik. This position is responsible for the
Sales Order Management process, customer satisfaction and support,
account reconciliation, and supporting the revenue stream of Bostik,
Inc. Key Activities Possesses knowledge of order management processes
and systems. Manage customer orders, manage customer expectations,
resolve crisis situations, work with Demand Management to satisfy
delivery dates, maintain master records, handle credits/debits/returns,
resolve residuals, recording complaints. Balancing customer needs within
the BU forecasting process and plant production in coordination with
Supply Chain. Knowledge of the SAP order process, inventory, and key
fields for expected results, Available To Promise (ATP), combined
settings for transportation, etc. Works with plant/Supply Chain for
product availability and marketing/sales on pricing. Attends Supply
Chain meetings. Records Complaints and correctly assigns to
investigating party, understands implications of issues and effectively
manages complaint process. Applies debit & credit adjustments based on
business guidelines and DSA authority. Proactively maintains an ongoing
relationship with selected customers and sales staff Receives,
acknowledges, and processes customer orders within 24 hours of receipt
Provides pricing, availability, and schedule information Suggests
additional/alternative products to meet customer needs Tracks order
activity, and alerts potential delivery problems. Expedites the delivery
of orders. Negotiates optimal mode of transportation through interaction
with Logistics. Resolve crisis situations during and after hours of
operation while not jeopardizing the customer relationships. Working
knowledge of SAP/ERP Master Data Responsibilities Accurate Order entry,
communication of issues as soon as possible. Monitor orders for on-time
delivery or proactively renegotiate delivery dates. Follow business
specific service rules. Clear communication of service commitments to
customers and with internal contacts (sales, DM, planning) on demand
changes and delays impacting service. Understanding of customer
financials (residuals, credits/debits, and overdue invoices), firm
knowledge of customer revenue and working capital targets as it relates
to this role. Provide consistent For full info follow application
link. Arkema Inc. provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In addition
to federal law requirements, Arkema Inc. complies with applicable state
and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all
terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/431B3FA6F1D049BD
