JOB REQUIREMENTS: Global Industrial Corporate Overview For over 70 years
Global Industrial has been an industry leader providing private label
and brand name industrial equipment and supplies to businesses
throughout North America. We carry over one million industrial, material
handling and business products that are sold through our website,
corporate sales people and full color catalogs. We are constantly
increasing our product offerings to meet the diverse and changing needs
of our customers. Our customers include small to large corporations,
institutions, government agencies and consumers across North America.
Key Responsibilities This position supports the customer experience. Our
ACE strategy places the customer at the center of our focus. As
customers need products and materials to run their business, they need
customer support to meet and exceed their expectations. This position
supports the sales activities within a specific sales branch or region.
Responsibilities: Provides customer support by covering account
packages for the assigned branch. o Entering and processing quotes,
orders, POs o Emailing/Calling customers as needed o Handing any
customer service issues o Resolving deal desk and shipping requests o
Escalating issues from customers to the appropriate internal department
Answers requests from the AM inbox and industrial sales inbox (and
other routed inboxes). Routes any expedited requests to the
appropriate team. Researches customer accounts to help create new
contacts. Answers inbound calls and email inquiries from customers.
Works in a team environment to support the customer experience.
Competencies and skills 2- 3 years sales support experience. Must
be able to work in office in hybrid role (4 in; 1 out) Solid, proven
understanding of CRM system, preferably Salesforce. Must be
self-motivated, resourceful, and able to work independently.
Excellent PC skills required in MS Word and Outlook. Demonstration of
strong interpersonal, written, and verbal communication skills.
Ability to organize, prioritize, work in a fast-paced environment with
an eye toward error-free work. Must maintain confidentiality. EEO/AA
Statement Global Industrial provides equal employment opportunities to
all employees and applicants for For full info follow application
link. Global Industrial, a Systemax Company provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard to
race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity
or expression, or any other characteristic protected by federal, state
or local laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation
and training. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/937DDB80FA8E4075
