Vice President, Tax Operations

Vice President, Tax Operations

12 Oct 2024
Wisconsin, Milwaukee, 53201 Milwaukee USA

Vice President, Tax Operations

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleVice President, Tax OperationsThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:

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What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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  • JOB REQUIREMENTS: What you will do Under direct supervision, performs inbound call handling and back office support activities with primary emphasis on maintaining increased level of customer satisfaction. Work requires good customer relation\'s skills and a high-level technical understanding of Johnson Controls business offerings. This role is from Tuesday - Saturday. Hours are 1:30pm-10:00pm How you will do it PRINCIPLE DUTIES: Manages inbound calls from national account customers, and after hour customers calling for branch related services in accordance with each program processes during shift. Utilizes customer service and computer skills to professionally and proficiently manage customer contacts online in a service management database in order to meet Centralized Operations Support Center performance goals for customer satisfaction, service level and quality. Utilizes service management system database modules and peripheral applications online to quickly identify customer account information. valuates contractual obligations, level of coverage, systems and/or equipment, warranty conditions and other account related information to respond effectively to customer needs and in accordance with national and local service processes. This includes obtaining authorizations for service, verifying billing address and any special handling needs required to meet customer\'s invoice expectation. Performs new customer process steps required for credit verification and or refer customer to appropriate departments when \'credit hold\' condition exists. Utilizes knowledge of Johnson Controls\' business offerings to question customer in order to resolve specified questions or to determine impact of problem to customer\'s business goals and objectives. Establishes appropriate action plan for time of day and priority. Determines when \'critical\' systems issues require immediate escalation (i.e. life threatening, revenue-property risk problems, hazardous material and safety situations). Accurately documents reported service request information into a service management system. Brings problems or complaints to the attention of management. Works with department and field personnel to ensure timely schedule and completion on all open service requests received to ensure customer satisfaction which impacts Johnson Controls ability to collect revenue for services For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3325AE7AA6774E97 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.

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