Service Manager/Sales Coordinator (Menomonee Falls)

Service Manager/Sales Coordinator (Menomonee Falls)

07 Feb 2019

Service Manager/Sales Coordinator (Menomonee Falls)

Vacancy expired!

GENERAL PURPOSE:

Directly supervises the sales and service technicians in the field, establishing and implementing sales training to ensure maximum effectiveness. Prospects and solicits new business for both the commercial and residential sides of the organization, as business need dictates. Interacts with customers on a daily basis providing them information and recommendations about service, equipment and options available. Responsible for meeting company sales goals and financial objectives.

Our History. . .

Precision Door service began as a family business in the late 1980's and in 1997 was organized as an informal partnership. With aspirations of building the best garage door company in America, our founders began a franchise program that is designed for national expansion.

In 1999 Precision Door Services was incorporated and began its expansion nationwide through franchising. In 2001, Precision Door Service moved its corporate headquarters from Arizona to Florida and has remained in Titusville, Florida as Precision Holdings of Brevard, Inc.

Precision Door Services has grown to over 80 locations across the United States and have added a subsidiary franchise in Vancouver, British Columbia. This franchise is operated and registered in Canada as Proficient Door Service.

Throughout the years Precision Door Service has received numerous awards:

• 2004 -- Ranked #13 in the top 20 new franchises by Entrepreneur® Magazine.

• Ranked #227 in the Entrepreneur® Magazine Franchise 500.

• 2005 -- Received the 'Spirit of Success' award from Southwestern Bell.

• 2013 -- Franchise Satisfaction Award - Top 50 Franchises by Franchise Business Review.

Our franchise is a member of the following organizations:

• IDEA (Institute of Door Dealer Education & Accreditation) Accredited Door Dealer

• IDA (International Door Association)

• CSDDA (Central States Door Dealer Association)

• BBB (Better Business Bureau) Accredited Business with an A+ Rating.

Our franchise has won the following awards/honors:

• 2004 -- Chamberlain -- Award of Excellence -- for Outstanding Sales, Installation & Service

• 2007 -- Chamberlain -- Award of Excellence -- for Outstanding Sales, Installation & Service

• 2008 - Raynor Century Club Award

• 2009 -- LiftMaster -- Award of Excellence -- for Outstanding Sales, Installation & Service

• 2010 -- LiftMaster -- Award of Excellence -- for Outstanding Sales, Installation & Service

• 2013 -- Raynor Emerald Club Award

• 2013 -- Raynor Sales and Performance Award

• We have over 1300 Five Star Reviews from our customer's

OUR MISSION

Our mission is to provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.

OUR VISION

Our vision is to establish Precision Door Service as the public standard and national household name in garage door repair service.

At Precision Door Service we continue to build on this foundation through discipline, innovation and hard work. We take pride in what we do. We believe you will see this in our products, our service and our team. The success of this organization begins with our employees and their shared passion to be the best. Our employees are energetic, knowledgeable and have the dedication required for success. If you are interested in becoming part of our growing team, contact us today!

JOB DUTIES:

*Reviews estimator's and technician's sales performance; addresses sales performance related issues as needed; rides along and/or meets with technicians while they are on job sites to review their performance after the appointment; assists technicians with sales-related work assignments providing sales training or advice as needed on a daily basis

*Reviews and recommends candidates for hire; follows company policies for interviewing, hiring, and training; recommends termination of staff as needed

*Manages and resolves customer complaints involving any type of issue; obtains technician's account of the appointment whenever possible

*Provides sales training to estimators and technicians

*Acts as a backup for the Service Technicians

*Will go out and do Door Estimates as needed.

*Works with senior management to set sales goals and ensure that all technicians maintain focus to meet and exceed goals

MINIMUM QUALIFICATIONS:

High school diploma or GED; supplemented by five or more years' proven sales experience estimating, bidding, and closing deals directly with customers, preferably in the garage door industry; must have two or more years supervisory experience; or an equivalent combination of education, certification, training, and/or experience.

Must have and maintain a valid driver's license and excellent driving record.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

Knowledge of scheduling, delegation, problem resolution, and supervisory techniques

Skill in using Microsoft Office products (Word, Outlook, and Excel)

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Skill in developing and delivering engaging and effective training programs

Skill in selecting and using appropriate training/instructional methods and procedures when learning or teaching new things

Ability to think analytically

Ability to provide direction to staff in a clear and objective manner

Ability to provide excellent customer service

Ability to cooperate and solve problems in a team environment

Ability to follow complex instructions and communicate effectively orally and in writing

Ability to organize work for timely completion

Ability to plan, organize, and execute the daily activities required to manage the sales activities of the company

Job Details

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