Experience Troubleshooting Electro/Mechanical Malfunctioning Equipment is a Plus
Prior Banking or Finance Related Experience a Plus
4-6 Month Long Position, Opportunity For Extension
Onsite Position
Summary: This role will have you administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
What you will be doing:
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via written internet-based email sessions and via a helpdesk telephone line.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Other related duties assigned as needed.
What you bring:
Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent written and oral communications skills
Strong problem solving skills
