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JOB REQUIREMENTS: Customer Experience Representative Location: New
Berlin, US Job Family: Consumer Country/Region: United States Customer
Experience Representative | Atos Medical-US | New Berlin, WI Join a
growing company with a strong purpose! Do you want to make a difference
for people breathing, speaking and living with a neck stoma? At Atos
Medical, our people are the strength and key to our on-going success. We
create the best customer experience and thereby successful business
through our 1200 skilled and engaged employees worldwide. About Atos
Medical Atos Medical is a specialized medical device company and the
clear market and technology leader for voice and pulmonary
rehabilitation for cancer patients who have lost their voice box. We
design, manufacture and sell our entire core portfolio directly to
leading institutions, health care professionals and patients. We believe
everyone should have the right to speak, also after their cancer.
That's why we are committed to giving a voice to people who breathe
through a stoma, with design solutions and technologies built on decades
of experience and a deep understanding of our users. We are currently
seeking aCustomer Experience Repto join our team in New Berlin, WI! A
hybrid work schedule can be arranged. Summary The mission of the
Customer Experience Representative function is to support the overall
business strategy for Atos Medical by assisting the Direct to Customer
group in the North America Region. This role will support the U.S.
customer call center operations and inside sales functions to optimize
customer satisfaction and enhance profitable growth throughout our
customer management activities. This will be achieved by assisting with
activities related to client retention and revenue generation through
the sales cycle. Essential Functions Customer Service Accurately
maintain, analyze, review and organize large quantities of data and
provide updates on information analysis. Support distribution of Atos
Medical Products by communicating with customers on the telephone, via
email, mail and fax. Act as a backup to Customer Support by processing
new customer sales orders and customer requests in periods of high
volume. Responsible for taking requests by phone or web shop and
accurate order entry. Communicate client information necessary to
schedule shipment of products. Responsible for processing Web-Shop
orders, as assigned. Accurately maintain departmental notes to ensure
accuracy: Insurance, sales, customer, orders, customer demographic and
personal profile information. Work closely with the Logistics, Insurance
and Accounting Departments to ensure timely and accurate deliveries with
customer satisfaction the primary goal. Communicate with Insurance
department to ensure proper billing to insurance companies, contracts,
other third-party payers and client/patients for For full info
follow application link. EOE M/W/Vets/Disabled APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/D7EAD453E8F2455C
