Customer Experience Representative

Customer Experience Representative

02 Dec 2024
Wisconsin, Newberlin, 53146 Newberlin USA

Customer Experience Representative

Vacancy expired!

JOB REQUIREMENTS: Customer Experience Representative Location: New

Berlin, US Job Family: Consumer Country/Region: United States Customer

Experience Representative | Atos Medical-US | New Berlin, WI Join a

growing company with a strong purpose! Do you want to make a difference

for people breathing, speaking and living with a neck stoma? At Atos

Medical, our people are the strength and key to our on-going success. We

create the best customer experience and thereby successful business

through our 1200 skilled and engaged employees worldwide. About Atos

Medical Atos Medical is a specialized medical device company and the

clear market and technology leader for voice and pulmonary

rehabilitation for cancer patients who have lost their voice box. We

design, manufacture and sell our entire core portfolio directly to

leading institutions, health care professionals and patients. We believe

everyone should have the right to speak, also after their cancer.

That's why we are committed to giving a voice to people who breathe

through a stoma, with design solutions and technologies built on decades

of experience and a deep understanding of our users. We are currently

seeking aCustomer Experience Repto join our team in New Berlin, WI! A

hybrid work schedule can be arranged. Summary The mission of the

Customer Experience Representative function is to support the overall

business strategy for Atos Medical by assisting the Direct to Customer

group in the North America Region. This role will support the U.S.

customer call center operations and inside sales functions to optimize

customer satisfaction and enhance profitable growth throughout our

customer management activities. This will be achieved by assisting with

activities related to client retention and revenue generation through

the sales cycle. Essential Functions Customer Service Accurately

maintain, analyze, review and organize large quantities of data and

provide updates on information analysis. Support distribution of Atos

Medical Products by communicating with customers on the telephone, via

email, mail and fax. Act as a backup to Customer Support by processing

new customer sales orders and customer requests in periods of high

volume. Responsible for taking requests by phone or web shop and

accurate order entry. Communicate client information necessary to

schedule shipment of products. Responsible for processing Web-Shop

orders, as assigned. Accurately maintain departmental notes to ensure

accuracy: Insurance, sales, customer, orders, customer demographic and

personal profile information. Work closely with the Logistics, Insurance

and Accounting Departments to ensure timely and accurate deliveries with

customer satisfaction the primary goal. Communicate with Insurance

department to ensure proper billing to insurance companies, contracts,

other third-party payers and client/patients for For full info

follow application link. EOE M/W/Vets/Disabled APPLICATION


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