JOB REQUIREMENTS: Job Summary/Overview The Endpoint Technician focuses
on all end user computing devices, systems and office automation
solutions. It requires an individual to be able to communicate
effectively in both technical and non-technical situations, enjoy
working with end users and participating in a team environment. The
Endpoint Technician will perform technical tasks required in the
following areas: Manage and support all computing Endpoints including
but not limited to personal computers, mobile devices, communication and
conference tools and printers Manage and support software running and
utilized on all computing Endpoints. This position will report directly
to the Director, Technical Infrastructure - Americas, Director,
Technical Infrastructure - EMEA, or Supervisor, System Administrator,
depending on location, and will support the enterprise globally.
Essential Duties and Responsibilities Responds to inquiries and requests
for assistance with the global organization's computer systems or PC's
in person or remotely. Monitors incoming requests from the service desk
ticketing system. Prioritizes, assigns, resolves, and escalates tickets
as needed. Identifies problems, troubleshoots and provides advice to
assist users. Coordinates with Global IS team to resolve problems as
needed. Develops, establishes and documents personal computer standards
and standard image configurations. Initiates new ideas to simplify,
enhance and improve procedures, processes, techniques for their position
and the department. Provides all levels of support, hardware and
software, for personal computers, printers, scanners, mobile devices,
wireless access points, and other technologies. Maintains and track
software licenses, media inventories and hardware for desktop and laptop
personal computers. Installs, upgrades and maintains desktop and laptop
hardware and software. Assists with Local Area and Wide Area Network
support and troubleshooting as needed. Document procedures and processes
in areas of responsibility and as requested by management. Performs
training as needed within department and to end users. Develops and
maintain training materials, service desk knowledge articles, standard
work procedures and documentation. Performs computer hardware and
software order processing. Performs special projects and other related
duties as assigned. Knowledge, Skills, Competencies, and Abilities Has
the ability to work both independently and in a team environment
together with peers and system users. Must have extensive knowledge of
personal computers, software and hardware, (e.g. Windows 10, Microsoft
Office products). Required Qualifications Associate degree in
Information Technology, Services or related field is preferred. 1+ year
of technical support experience, or combination of education and
experience EOE/AA Minority/Female/Disability/Veteran
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DF47E581BC10485B
