Supervise and assign work for the User Experience Research team.
Leads user research strategy and process for a variety of digital channels; including but not limited to web, mobile, messaging.
Consistently acts as user advocate, effectively utilizes quantitative and qualitative user research, synthesis, and validation techniques to identify and fully understand user experience gaps and provide strategy recommendations that meet business and user requirements.
Directs self, and team, on discovery and validation research process for complex, large-scale digital projects.
Uses metrics, data and insights to identify problems and inform test strategies and plans.
Able to convert insights into stories and recommendations; confidently and accurately convey recommendations to senior management. Leverages stakeholder feedback to improve future research and solutions.
Facilitate internal stakeholder interviews to learn potential impact of projects on other departments, and conduct market, industry and competitor analysis to leverage insights from other websites to define best in class digital experiences.
Lead effective design sprints that engage stakeholders in the design process, encourages knowledge contribution, and determines true user problems. Deliver insights, recommendations and actionable steps with complete buy-in from necessary parties while solving the prescribed problem.
Supports User Experience Design Team through user-centered research approach and rapid design testing.
Defines and tracks usability goals and UX research projects. Prepares reports for and communicates updates to senior management and internal stakeholders.
Ability to aggregate knowledge of copy, customer perspective, and tone of voice into online and offline content that simplifies tasks and compliments the overall brand of the business.
Collaborates with business analysts and other business stakeholders to identify user needs and product specifications. Maintains strong relationships across organizational boundaries.
Investigates and recommends new emerging research methods and technologies. Identifies improvement opportunities and recommends alternatives.
Effectively prioritizes and executes tasks in a fast-paced environment.
QUALIFICATIONS:
Bachelor's Degree required. Ideal candidate degree will have a focus in Psychology, Human Factors, UX Design/Research, Cognitive Science, or other relevant fields.
5 to 7 years of verifiable UX research experience, working with complex systems across a variety of industries and touch points
An extensive portfolio that demonstrates a solid understanding of UX research methods, techniques and processes.
Practical experience leading design sprints and similar processes
Familiarity with Axure and Adobe Creative Suite or similar
Familiarity with the Agile project methodology
Excellent written and verbal communication skills, and presentation skills
Must be well organized and detail oriented
Ability to operate, multi-task and troubleshoot in a dynamic, fast-paced environment
Excellent prioritization skills
Regular and reliable attendance
location: Pleasant Prairie, Wisconsin
job type: Permanent
salary: $110,000 - 150,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Supervise and assign work for the User Experience Research team.
Leads user research strategy and process for a variety of digital channels; including but not limited to web, mobile, messaging.
Consistently acts as user advocate, effectively utilizes quantitative and qualitative user research, synthesis, and validation techniques to identify and fully understand user experience gaps and provide strategy recommendations that meet business and user requirements.
Directs self, and team, on discovery and validation research process for complex, large-scale digital projects.
Uses metrics, data and insights to identify problems and inform test strategies and plans.
Able to convert insights into stories and recommendations; confidently and accurately convey recommendations to senior management. Leverages stakeholder feedback to improve future research and solutions.
Facilitate internal stakeholder interviews to learn potential impact of projects on other departments, and conduct market, industry and competitor analysis to leverage insights from other websites to define best in class digital experiences.
Lead effective design sprints that engage stakeholders in the design process, encourages knowledge contribution, and determines true user problems. Deliver insights, recommendations and actionable steps with complete buy-in from necessary parties while solving the prescribed problem.
Supports User Experience Design Team through user-centered research approach and rapid design testing.
Defines and tracks usability goals and UX research projects. Prepares reports for and communicates updates to senior management and internal stakeholders.
Ability to aggregate knowledge of copy, customer perspective, and tone of voice into online and offline content that simplifies tasks and compliments the overall brand of the business.
Collaborates with business analysts and other business stakeholders to identify user needs and product specifications. Maintains strong relationships across organizational boundaries.
Investigates and recommends new emerging research methods and technologies. Identifies improvement opportunities and recommends alternatives.
Effectively prioritizes and executes tasks in a fast-paced environment.
qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors
skills:
Ux
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
