RRD is seeking a strong, hands-on Supervisor of Customer Service in our Plover, WI facility! He/She will lead a dedicated team focused on delivering exceptional client support and operational excellence. This role requires a proactive leader who thrives in a fast-paced environment, drives continuous improvement, and inspires their team to provide best-in-class service every day. Responsibilities Provides leadership, vision, and direction to the Customer Service Representatives for a plant.Facilitates short and long-range workload planning by effective staffing and resource allocation.Conducts resource analysis to determine staffing levels and communicates results to Customer Service Manager.Provides leadership to develop better methods, improved quality, customer loyalty, high productivity, and lower operating costs.Works with the Plant leadership and sales to execute tactical customer care plans regarding service distinctiveness, customer loyalty, and sales.Maintains visibility within the Customer Service area by performing regular quality assurance gauging and feedback sessions with all Customer Service Representatives.Resolves complex customer problems.Reviews, monitors, and recommends improvements to Customer Service processes and procedures.Communicates executes and monitors tactical customer plans to ensure customer satisfaction and that segment goal are met.Develops or participates in the preparation of annual budgets and holds others accountable for attaining the budget goals.Plans, assign, and reviews work of staff to ensure that group objectives are met.Hires, trains, develops, and manages staff to ensure that a qualified staff exists to meet group objectives.Performs other related duties and participates in special projects as assigned.
