OverviewM Health Fairview has an immediate opening for a Team Coordinator to join our team at the River Falls Clinic located in River Falls, WI. Join M Health Fairview, the largest healthcare system in the state! The M Health Fairview River Falls Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday - Thursday and 7AM - 5PM on Fridays, so no evenings, weekends, or holidays! This provides an excellent work life balance!This is a 1.0 FTE (80 hours per two week pay period) opening.The tentative schedule for this role is Monday through Friday, varying shift times ranging from 7am to 6pm.M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here! (https://www.fairview.org/benefits)Responsibilities Job DescriptionAs an integral member of the primary care team, the team coordinator contributes to overall quality of care and patient experience through performing high-level functions to support the needs of the healthcare team and patients/families. We have TC's partner with all members of the team to ensure patients needs are optimally addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each patient. They will also continually look for opportunities we can improve processes and workflow.
Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions
Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management
Partners collaboratively with care team to address patient needs
Find opportunities for improvement in workflow & participate in clinic and system meetings
QualificationsRequiredEducation:Successful completion of formal medical training program such as MA, HUC, NA, or Medical Secretary, or minimum of 1 year comparable experience in a healthcare setting.PreferredExperience:2 or more years experience in a medical settingAdditional Requirements:Excellent public relations, communication, prioritization skills. Proficient telephone and computer skills. Flexible, efficient, ability to embrace change. Knowledge of third party payors preferred. Knowledge of medical terminology and abbreviations preferred.Demonstrated focus on customer service/patient service with every interaction. Must be flexible to work various shifts and locations as required. Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement.Other Skills We Desire:
Excellent customer service, public relations and communication skills
Ability to prioritize and work with a fluctuation in workload while working independently
Ability to adapt to change and engage in ongoing process improvement
Flexibility to work at other sites is encouraged
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
