Location : NameGreen Bay Support OfficeCompany OverviewABOUT FESTIVAL FOODS:We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.Job SummaryJob Title: Ecommerce Manager FLSA Status: Salary Reports To: Ecommerce Director Festival Foods is seeking an Ecommerce Manager to join our Marketing team. This is a great opportunity for someone to lead the online guest experience, optimize the in-store shopper app, manage the day-to-day of our Ecommerce vendors and display products and offering on our website with the goal of increasing sales. This is a trusted member of the team that will play a major role in data integrations, product merchandising and staying abreast of competition. We are seeking an individual who shops online frequently, has business acumen of the ecommerce space and has a proven record of strategic thinking. The position is responsible for the guest website & app and in-store shopper app. The Ecommerce Manager is responsible for extending the in-store guest experience to our online shopper. Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Manages day to day ecommerce experience across our curbside pick up, grocery delivery, cake ordering and gift card program
Oversees relationships with vendors to identify enhancements that save time, increase profitability and improve sales
Manages the accuracy of ecommerce product popularity and categorization
Oversees product images and descriptions
Leads the science behind displaying products or offers with the goal of optimizing the online path to purchases and product searches within the Freshop platform
Stays relevant in the ecommerce space by identifying shopper trends and understanding vendor capabililities
Facilitates, plans and executes promotional programs with merchandising vendors
Assists with technical support for our delivery program
Cultivates new and maintains existing relationships with ecommerce delivery partners
Effectively communicates ecommerce related information between vendors, end users (guest and internal associates)
Guest Experience (Website & App)
Uses analytics and best practices to optimize the website and guest app experience to increase basket size and improve guest experience
Tests, implements and manages all new UX features on the website and in the app
Improves product assortment in navigation, search and product availability
Uses independent judgement and decision making to provide service and technical support for ecommerce guests
In-Store Shopper App
Works with our ecommerce vendors to identify time saving initiatives in the UX in-store shopper app
Manages guest payment integrations (ie: Payeezy, SNAP and Stripe)
Communicates new enhancements or technology to in store associates and conducts training as needed in person or via WebEx
Manages product walk-path for accurate product location
Additional:
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned
QUALIFICATIONS
5+ years of ecommerce experience is required
Bachelors or Associates degree in Business, Communication, Marketing, Information Technology or related field preferred
3+ years of experience with tracking and evaluating statistics, utilizing web analytics tools such as Google Analytics
Proficiency in multiple ecommerce platforms
Exceptional attention to detail
Possess a high level of technical knowledge and skill
Technical writing skills; the ability to summarize digital enhancements and complex technical issue to associates at all levels
Ability to take ownership of a problem and see it through to completion
Ability to take the initiative to stay abreast to changes and trends within ecommerce
Demonstrated ability to work independently and is a self-starter; can identify opportunities and execute solutions
Some travel required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Sitting at a computer 90% of the time
Bending, stretching, and occasional lifting of up to 50 lbs. is required
Professional presence and proper phone etiquette is required
Flexible schedule
WORK SCHEDULE
This is a salaried, full time position. Given the 24/7 nature of online shopping, this position may work irregular hours and as needed, must be available nights, weekends and holidays to handle any issues that may arise.
Benefits OverviewWHY YOU'LL LOVE IT HERE:
Associate Discount:Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay:Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling:Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance:Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support:Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future:Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Address1724 Lawrence DriveCityDe PereStateWIPostal Code54115Location NameGreen Bay Support OfficeAddress1724 Lawrence DriveCityDe PereStateWIPostal Code54115Requisition ID2024-45442
