GOLD Trainee - Guest Services

GOLD Trainee - Guest Services

15 Nov 2024
Wisconsin, Uswi 00000 Uswi USA

GOLD Trainee - Guest Services

Location : NameAppleton - NorthlandCompany OverviewABOUT FESTIVAL FOODS:We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.Job SummaryAt Festival Foods, we are always looking for great leaders. Those who will lead and inspire others to consistently deliver the best shopping experience to our guests. We don’t just believe in looking for great leaders though, we believe in developing them. That’s what our GOLD program is all about. Job DescriptionWhat’s the GOLD Program?The Festival Foods GOLD Program stands for Grocery Operations Leadership Development, and is a 6-month accelerated development plan for future leaders. Upon successful completion of the program, GOLD participants will become department leaders for one of the following: Deli, Bakery, Meat, Guest Services, Produce, Frozen Food/Dairy, Grocery, or Wine & Spirits. What you’ll learn:The GOLD Program will provide the practical, hands-on experience needed to successfully lead and manage a department at Festival Foods. Each participant will complete a leadership curriculum as well as a technical curriculum to ensure they know their departments, and even more importantly, how to lead. Leadership Curriculum: Learn components of leadership; building a presence on the sales floor, conducting coaching and feedback conversations, and hiring procedures. Store and Department Standards: Review overall store organization and standards. Department Specifics: Participate in tasks for department so you’ll be able to lead from within. Ad Planning/Merchandising: Review display standards, ad schedules, ad production and communication plans. Financial Reporting: Prepare to speak to the data for your department and store (shrink, contribution to overhead, gross profit, labor, etc). Interpret financial results, know department financials and read weekly and monthly reports to celebrate success and recognize gaps. Schedules: Understand Festival’s Labor optimization tool, how to write schedules, manage projections & requests off. Qualifications: Great attitude and the ability to lead and inspire others 2-year or 4-year college degree or equivalent experience Supervisor, team leader, or mentor level experience preferred Experience in retail, restaurant or grocery environment Proven conflict management skills Ability to communicate clearly and effectively in all situations with great interpersonal skills Flexible work schedule including holidays, some nights and weekends Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis Ability to relocate; regionally or to any Festival Foods location throughout Wisconsin is preferred. Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. Associates must work at least 40 hours a week to complete this intensive training program. This position is a temporary position that typically lasts 6 months. Benefits: Comprehensive benefits package (Medical, Dental, Life Insurance & Disability, etc.) 401(k) with Employer Match Employee Stock Ownership Plan Paid Time Off Tuition Assistance Plan through Dollars for Students Program Front End Benefits OverviewWHY YOU'LL LOVE IT HERE:

Associate Discount:Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay:Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling:Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance:Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support:Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future:Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Address1200 W Northland AveCityAppletonStateWIPostal Code54914Location NameAppleton - NorthlandAddress1200 W Northland AveCityAppletonStateWIPostal Code54914Requisition ID2024-46189

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