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Our Agents quickly and accurately diagnose client technology issues using specialty software and make solution-based recommendations to our clients in a timely fashion. This is a highly-coveted technology role that is perfect for geeks who thrive on both customer interaction and heads down troubleshooting. Geek Squad Advanced Repair Agents are highly regarded members of the team who are on a mission to rescue clients' software and hardware before time runs out.Key Accountabilities:
Perform diagnostics and navigate requested and recommended repairs in a timely fashion
Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
Partner with other team members to ensure proper documentation of client requests
Support Geek Squad efforts to protect the world, one device at a time Basic Qualifications:
6+ months experience diagnosing, troubleshooting, or repairing technology products
Experience actively using and learning about consumer electronics
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
