Home Loan Servicing Representative I

Home Loan Servicing Representative I

01 Aug 2020

Home Loan Servicing Representative I

If you are a current FIB employee, please apply through the Career Worklet in the Empl oyee Portal .


SUMMARY

Assists with answering incoming calls to the Mortgage Servicing Department. Will provide assistance to customer calls by answering customer questions, handling account inquiries, and other Mortgage Servicing duties. Works closely with other employees to cross train and to have the ability to assist as needed during busy times.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.

  • Assist with customer service calls regarding account inquiries, problem solving and complaint resolution.

  • Sends letters requesting insurance information and/or responding to cancellation or expiration notices received in the mail.

  • Updates insurance for the Real Estate Department.

  • Data entry, filing, file maintenance, telephone contact, input customer and insurance agent contact.

  • Disbursement of payment of escrowed home loans; update non-escrowed loans.

  • Sorts and disburses mail to department employees.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION & EXPERIENCE

High School Diploma or General Education Degree (GED) and previous Customer Service experience required. The ideal candidate will possess skills in accounting, be able to multi-task and must be very organized.

LANGUAGE SKILLS

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate in all units of measure using whole numbers, fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume in all units of measure. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form. Ability to solve practical problems and deal with a variety of situations. Ability to interpret documents to ensure they are correct.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit, and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.



If you are a current FIB employee, please apply through the Career Worklet in the Empl oyee Portal .

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