Customer Service Representative

Customer Service Representative

Wondering if this is the right fit? Ask yourself……

• Do I enjoy owning and using tools?
• Do I work on my own car, build motorcycles, fabricate, etc?
• Do I enjoy mechanical and technical challenges involving schematics, drawings, specifications?
• Do I like fixing random broken things?
• Do I enjoy retail environments and strategic selling, market analysis, etc

If you can say “yes” to a couple or more of these questions, we want to meet you! This is a great opportunity for a lifelong career in an industry that is solidly fixed in the industries that keep our world turning from food production and distribution to energy production and manufacturing of anything and everything.

Summary of Responsibilities:

The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to SBP customers while also supporting sales through effective communication and excellent organization and time management skills.

Job Duties Include:

• Responsible for opening and closing store on daily basis.
• Responsible for assisting phone and walk-in customers, including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application.
• Answer all customer inquiries quickly and accurately in a positive manner.
• Assist service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.
• Internal know-how; demonstrate broad understanding of customer service functions, processes and tools and their impact on other departments.
• Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP (P21) system to interpret pricing structure and utilize support system. Interpret and ensure proper execution of standard operating procedures and policies.
• Manufacture hose assemblies, tubing, and other assemblies as needed.
• Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.
• Achieve productivity and sales goals.
• Multitask on multiple projects at once.
• Attend product training and seminars if available.
• Maintain clean organized work stations and showroom.
• Pull customer orders and complete transfers as needed.
• Load and unload truck shipments as needed.
• Put materials away and store inventory properly.
• Perform inventory counts on product and investigate inventory discrepancies.
• Maintain the appearance of the SBP facility. May include snow removal, weed removal and garbage pick-up.
• Work with all departments to create a friendly, inviting and positive team environment.
• Other duties assigned by Management.

Skills/Qualifications: Exceptional Customer Service; Strong Communication Skills; Problem Solving; Listening and Phone Skills; Computer Proficiency; Multitasking; Basic Understanding of Hydraulics; Works Well Under Pressure; Goal Oriented; Dedication to Excellence.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 2 years (Preferred)
• Mechanical knowledge: 2 years (Preferred)
• Sales: 2 years (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

• Health insurance