Outreach Worker

Outreach Worker

Job Description: Outreach Worker

Full Time Hourly

Hourly Rate: $15.00-18.00 per hour (Depends on Experience)

BILINGUAL IN ENGLISH/SPANISH REQUIRED

SUMMARY: Performs outreach/intake (registration), education and enrollment duties necessary to serve the Agency’s clients properly. Must be bilingual in spanish/english.

GENERAL MISSION STATEMENT: To improve the health status of migrant and seasonal agricultural workers and their families.

ESSENTIAL KNOWLEDGE, SKILLS AND RESPONSIBILITIES: The following are intended to illustrate typical duties; they are not meant to be all inclusive or restrictive. Other duties may be assigned.

• Completes a registration packet on person to determine eligibility for programs available through agency or by referral.
• Assess medical, dental, behavioral and social service referrals.
• Will become familiar with the Affordable Care Act and will successfully complete all required components of Outreach and Enrollment activities and training applicable to become a Certified Application Counselor.
• Coordinates effectively with clinicians to follow-up with patients regarding clinic referral visits and patient compliance.
• Must be able to convey basic health information provided by the clinician to the patient and to pass on to the clinician the patient’ understanding and questions.
• Must be able to translate and transport client to any referrals made by the clinicians as needed.
• Must participate at staff meetings, outreach meetings and O & E meetings, webinars and other meetings as deemed necessary for position.
• Must be able to perform general office duties such as typing, filing, receptionist duties and light housekeeping.
• Must be able to effectively use technology and computer software, i.e., internet, email, MS Word and Excel at moderate or high level.
• Must know how to use office equipment, such as copy machine, fax machine, printers, etc.
• Uses time wisely and work well independently as well as working as a team member.
• Will be expected to do some lifting of supplies and equipment.
• Must be flexible to do a variety of jobs.
• Maintains confidentiality of clients and employee related internal matters. (HIPAA)
• Must have excellent reading comprehension, written and oral communication skills.
• Follows instruction and document work.
• Must do paperwork completely, accurately and on time.
• Must have a car, valid driver’s license and liability insurance and able to travel overnight.
• Must be able to establish a working relationship with patients, fellow employees, contracting providers, other agencies, organizations, organizations and the public.
• Must be able to work, with limited supervision.
• Must be conscientious of the quality of his/her work.

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND EXPERIENCE:

• High school diploma or GED and one year of office or public contact work and
• Any combination of experience and training that provides the equivalent scope of knowledge, skills and abilities necessary to perform the work.
• Bilingual in English-Spanish required

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certified Application Counselor as applicable.

CUSTOMER SERVICE EXCELLENCE:

• Provides Customer Service Excellence to Ag Worker Health & Services including patients, clients, family members, visitors, medical staff and co- workers.
• Doing things right the first time.
• Making people feel welcome.
• Showing respect for each customer.
• Anticipating customer needs and concerns.
• Keeping customers informed.
• Helping and going the extra mile.
• Responding quickly.
• Protecting privacy and confidentiality.
• Demonstrating proper telephone etiquette.
• Taking responsibility for handling complaints.
• Being professional.
• Taking ownership of your attitude towards excellence.

SUPERVISORY RESPONSIBILITIES: None

SUPERVISION RECEIVED: Immediate supervision from Clinical Director.

SPECIAL NOTE: Our clinical staff trains the Outreach Worker staff on an on-going basis, on basic preventative health educations, so the Outreach Worker staff can reinforce to our patients, positive life changing practices to improve health outcomes.

The above statements are intended to describe the general nature and level of work being performed by the individual assigned this position. This job description is not intended to be an exhaustive list of all responsibilities, duties and skills of the personnel in those positions(s).

Ag Worker Health & Services (the agency) is an Equal Opportunity Employer. The Agency does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Employees are self-screened daily and required to monitor and report health status. Employees are required to wear face mask and other PPE as may be required in direct client/patient contact.

Education:

• High school or equivalent (Required)

Language:

• Bilingual in English/Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

• Health insurance