Patient Account Representative

Patient Account Representative

13 Jul 2020

Patient Account Representative


Sheridan Memorial Hospital is a progressive, state-of-the-art facility nestled beneath the Big Horn Mountains in beautiful Northeast Wyoming. Founded over 100 years ago, Sheridan Memorial is licensed for 88 beds with over 60 physicians who provide primary medical care and specialty care in more than 15 areas. We are proud of our more than 700 employees who provide personalized, patient-centered care in a healing environment. When people think of excellent healthcare, they think of Sheridan.


Services as the coordinator for all cash receipts received within the BHHN. Employee serves as the liaison to other departments within BHHN if formulating policies and procedures relative to safeguarding, reconciliation and processing of petty cash fund/cash boxes. Employee is responsibility and monitoring of the safe/vault to ensure that all security measures are maintained. Employee is responsible for daily deposits for the BHHN. Employee is responsible for daily functions related to posting insurance and patient payments, compiling patient bills, and verifying patient insurance coverage. Works closely with registration staff, medical records, and insurance companies.


  • Maintains oversight of the safe and all monies held within it. Ensures security measures are maintained.
  • Oversees the cash receipts functions, insuring oversight and controls are adequately in place to account for all transactions
  • Oversees the Cashier functions, insuring that cash drawers are accounted for reconciled with a timely manner.
  • Able to run credit card machine for both BHHN and SMH.
  • Serves as a liaison with other departments in accounting for and reconciliation of cash boxes assigned to the respective departments and for assisting in day-to-day cash transactions as required.
  • Oversees dispensing of petty cash funds, insuring appropriated documentation/receipt is provided to account for said expenditures.
  • Reviews the Daily Business Reports to verify accuracy of posted transactions, correcting any items of discrepancy as they are identified. Distributes to appropriate staff, copies of added reports being generated by the Daily Business Reports, as appropriate.
  • Oversees the daily processing of “non-sufficient funds” checks received from various physician offices.
  • Coordinates with various staff during the month-end balancing of bank statements, able to answer inquiries.
  • Builds spreadsheets for balancing at the end of the business day, specifically related to the daily deposit.
  • Able to answer routine questions for patients concerning payments
  • Demonstrates the ability to assist patients with billing problems
  • Demonstrates a working knowledge of the electronic medical systems, including but not limited to Cerner and Greenway.
  • Responsible for oversight and research of “non-posted” payments and provide information and recommendation to the Manger
  • Responsible for daily deposits of BHHN.
  • Verifies accurate encounter information by working work queues within Cerner including past due, at risk, and technical denials if given to employee.
  • Pulls remits and post payments toward patient accounts within Cerner in a timely manner.
  • Stays informed about changes in Medicare, Medicaid, BCBS, and commercial insurance companies.
  • Processes all correspondence and EOBs in a timely manner.
  • Timely communication with insurance companies on claims that have exceeded the time expectation for payment.
  • Submitting secondary claims forms in a timely manner.


  • Performs other duties as assigned or needed to meet the needs of the department / organization


Education / Experience / License and Certifications

  • High school diploma or general equivalency diploma (GED), required.
  • Medical terminology preferred but not required.
  • Billing or accounting preferred but not required.

Additional Skills

  • Ability to effectively communicate in English, both reading and writing.
  • Multi-line telephone knowledge.
  • Computer knowledge.
  • Ability to operate designated equipment as specified including computer keyboarding.
  • Basic clerical training, including basic filing procedures (both numerically and alphabetically).
  • Ability to work under pressure with time constraints.
  • Basic knowledge of medical record content and sequence.
  • Ability to function independently with minimal direction.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

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