SummaryCome join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC ., a Chenega Professional Services’ company, is looking for a Trainer II. The Trainer II will support the TRICARE Call Center that facilitates the health care needs of our military population and their beneficiaries by responding to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. The Trainer II has responsibility for implementing, evaluating, and delvering the in-house/new hire training for Call Center Supervisors and Customer Service Representatives (CSR).Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and determination to innovate scalable solutions for our clients.Responsibilities
Developing and coordinating on-line and in-house training for Supervisors and CSRs to ensure all personnel receive adequate training on all topics.
Developing training topics based on monitoring observations, changes to standards, policies, and procedures.
Ensuring that all CSR goals and objectives are properly prepared to coincide with the Agent’s monthly review.
Completing all monthly CSR reviews in conjunction with the Supervisors.
Supporting the development and implementation of Performance Improvement Plans (PIPs) for CSRs who fail to meet monthly standards, to include next steps in coordination with Supervisors.
Customizing reports to effectively manage agent activities (avoiding non-peak times).
Other duties as assigned
Qualifications
Bachelor’s degree and four (4) years’ experience or combination of academic education, professional training or work experience.
Knowledge, Skills and Abilities:
Ability to measure and assess staff training needs.
Innovative Thinking.
Embrace Efficiency.
Flexibility, creativity and the ability to adapt to a changing work environment.
Organizational and planning skills, with strong multitasking and prioritization skills.
Excellent verbal and written communication and interpersonal skills.
Computer proficiency, particularly in Microsoft Office Suite applications such as Excel, PowerPoint and Outlook.
Demonstrated leadership ability, team management and interpersonal skills.
Excellent analytical and abstract reasoning skills, plus excellent organization skills.
Familiarity with and understanding of basic Medical Terminology; a Basic Medical Terminology Course is preferred, but not required.
Final salary determination based on skill-set, qualifications, and approved funding.Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following:Paid Time OffPTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annuallyPaid Holidays - 11California residents receive an additional 24 hours of sick leave a yearHealth & WellnessMedicalDentalVisionPrescriptionEmployee Assistance ProgramShort- & Long-Term DisabilityLife and AD&D InsuranceSpending AccountFlexible Spending AccountHealth Savings AccountHealth Reimbursement AccountDependent Care Spending AccountCommuter BenefitsRetirement401k / 401aVoluntary BenefitsHospital IndemnityCritical IllnessAccident InsurancePet InsuranceLegal InsuranceID Theft ProtectionTeleworking Permitted?YesTeleworking DetailsFully Remote, must have high speed internet.Estimated Salary/WageUSD $55,812.66/Yr. Up to USD $65,000.00/Yr.Chenega Corporation and family of companies is an EOE.Equal Opportunity Employer/Veterans/DisabledNative preference under PL 93-638.We participate in the E-Verify Employment Verification Program
