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SummaryCall Center RepresentativeAt our Company, we grow People, Brands, and Businesses! We are seeking a dynamicCall Center Representative whose primary responsibility is to provide outstanding customer service to our customers and business partners. This role will act as the main point of contact for customer orders, requests, and must provide precise documentation regarding all calls and requests.Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls.
Enter and process customer orders and requests in an accurate, timely and efficient manner.
Must meet or exceed quality metrics and customer expectations.
Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responses.
Apply departmental policies and procedures to resolve complex situations.
Qualifications:
High School Diploma or GED required;Associate’s Degree orequivalent experience is preferred
1-3 years of experience in customer service in a call center environment
Excellent written communication and verbal communication skills
Excellent customer service orientation
Ability to research and analyze data effectively
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
ResponsibilitiesThe Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryThe Call Center Representative primary responsibility is to provide outstanding customer service to our customers and business partners. This role will act as main point of contact for customer orders, requests, and must provide precise documentation regarding all calls and requests.Essential Job Duties and Responsibilities
Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls
Enter and process customer orders and requests in an accurate, timely and efficient manner
Must meet or exceed quality metrics and customer expectations
Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responsesApply departmental policies and procedures to resolve complex situations
Supervisory ResponsibilitiesDirect ReportsThis position does not have supervisory responsibilities for direct reportsIndirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reportsTravel and/or Driving Requirements
Travel and Driving are not essential duties or functions of this job
Minimum QualificationsThe following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level:(Required): High School Diploma or GED(Preferred): Associate's DegreeField of Study/Area of Experience
1-3 years of experience in customer service in a call center environment
Skills, Knowledge, Abilities, and Software/Tools
Excellent written communication and verbal communication skills
Excellent customer service orientation
Ability to research and analyze data effectively
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Office / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Additional Information Regarding The Company Job Duties and Job Descriptions:Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).Important InformationThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Job Locations US-MI-WyomingPrimary Posting Location : Address 101 28th St SW, Suite 200Primary Posting Location : City WyomingPrimary Posting Location : State/Province MIPrimary Posting Location : Country USRequisition ID 2020-279365Position Type Full TimeCategory Sales (Professional)
