The IT System Technician’s role is to support day-to-day IT operations for the site in a timely, professional and positive way.  Installing and maintaining all computer and computer related systems including hardware and software.  Log, track, and document incidents in the Help Desk System, escalating issues when necessary.   Provide Help Desk support and Log incoming issues to the ticketing system, route, follow-up and escalate when necessaryInstruct and assist in trouble shooting computer equipment in all areas of the facility and external warehouseProvide support for all computer/printer equipment including bar code printers and scanners on manufacturing floorProvide support for all telecommunication equipmentService all PC hardware and softwareManage all data processing supplies including paper, ribbons, labels, etc. and place orders as needed through purchasing departmentWork with equipment vendors on resolving computer related issuesMonitor nightly system backups and perform recoveries as neededMaintain the security of data filesDefine user needs and recommend alternatives as neededCoordinate and prioritize all computer service requests and issues to ensure efficiency in all areas of the facility and external warehouseAnalyze historical data to suggest system improvements to reduce or eliminate call volume for certain incident typesMaintain technical documentation for the IT departmentDiagnose issues via telephone and in-person; help, and guide the end users to “first-call-resolution” for known issuesAssist the user community by in-person, hands-on visits when requiredMaintain monitoring system and escalate issues for resolution as necessaryMaintain user and object accounts and their securities in various systemsMaintain hardware asset inventory; order hardware and software when required
