Customer Service Representative Bessemer $21.00/hourJob DetailsJob LocationAL Bessemer - Bessemer, AL DescriptionAbout UnitedUnited is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum. Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.Want to get in on the fun…We’d love to have you!The Customer Service Representative position primarily involves supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position involves dealing with customer payments, licenses, credits, and pricing, while also helping sales and delivery associates with any needs they may have pertaining to customers and deliveries. In addition to these roles, the customer service representative may fulfill some office duties. Qualifications
Must be 18 years or older
High school or vocational school diploma or GED equivalent required
Responsibilities
Answer phone calls from customers, sales associates, and delivery associates and provide support
Provide back-up for department co-workers as needed
Balance load sheets by verifying accuracy of inventory, matching payments to invoices, and verifying driver entries
Manage FINTECH, ESCROW, iCONTROL, GXS, and charge payments
Set up new customers and update customer licenses
Apply credits to customer’s accounts
Investigate pricing issues and make corrections
Bill leaker credit tickets
Bill sample requests
Perform data entry
Scan and process customer checks
Handle returned checks
Bill glassware requests
Bill beer cart requests
Order office supplies and maintain spreadsheets of inventory
Fulfill mail room duties
File customer and supplier invoices as required
Occasional billing of sales orders
Perform other duties as assigned
Competencies
Problem Solving
Professionalism
Relationships
Self Awareness
Conflict Management
Communication
Critical Thinking
Collaboration
Positive Attitude
Working As a Team
Flexibility / Multi-Tasking
Willingness to Learn
Critical Skills
Time Management
Proficient in Microsoft Office and other United technology
Proficient in use of calculator
Working knowledge of copiers, scanners, fax, and other office machines and equipment
Working Conditions
Normal office environment
Maintains a clean work environment by keeping desk and work area neat and clean
Physical Requirements and Essential Functions
Regular, reliable attendance required
Able to talk, hear and use telephone
Able to sit for extended periods
Able to use hands and fingers and use computer for extended periods
Specific vision abilities that include close vision
Able to occasionally lift supplies or materials (3-5 lbs or less)
Attention Applicants:If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactaccommodations@udiga.comor call 800-381-9947 for assistance with an accommodation.
