Hoover Southtown Motors is a trusted, family-owned pre-owned vehicle dealership serving the Hoover and Greater Birmingham communities. For over two decades, we’ve built our reputation on honesty, professionalism, and exceptional customer service. We take pride in helping our customers find quality vehicles while creating a friendly, stress-free buying experience.
We’re currently seeking a dedicated and personable Customer Support Representative to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering excellent service, we want to hear from you.
Responsibilities:
- Serve as the first point of contact for customers via phone, email, and in-person.
- Respond promptly to inquiries about vehicles, financing options, and service appointments.
- Provide accurate information and direct customers to the appropriate department.
- Maintain customer records and follow up to ensure satisfaction.
- Assist with scheduling service appointments and coordinating with internal departments.
- Handle and resolve customer concerns professionally and efficiently.
- Support sales and service staff with administrative and customer-related tasks.
Qualifications
- High school diploma or GED required; additional coursework in business or communication preferred.
- Previous experience in customer service, preferably in an automotive or retail setting.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Proficiency with Microsoft Office and basic computer applications.
- Professional, friendly, and dependable demeanor.
Compensation & Benefits
- Pay: $28 per hour, based on experience.
- Full-time/Part-time schedule (Monday through Friday; some Saturdays may be required).
- Paid training and opportunities for career advancement.
- Supportive, family-oriented work environment.
- Paid time off and other employee benefits available.
