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SUMMARY: Loads, drives and unloads Pella delivery truck on assigned route. Provides customer service and communication from the field. Ensures product is delivered to customer within Pella quality standards. Assigned teams and tasks will vary based on business necessity.
PRINCIPAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:
Drives truck loaded with Pella products to customer jobsite or other predetermined location, occasionally picks-up return products
Loads and unloads trucks per delivery paperwork
Works in a way that protects the product from damage during the delivery process
Performs visual quality inspections on product while loading and unloading
Collects money from customers on COD orders and issues a customer receipt
Notifies manager or coworkers of shortages, discrepancies or anticipated needs
Obtains customer signature as a verification of delivery or pick-up
Develop continuous improvement suggestions
Ensure vehicle is operated in safe manner at all times, in all conditions
Reports maintenance needs on delivery vehicles
Maintains DOT log book
Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, seat belt, etc.)
Must have a valid driver’s license and be in compliance with the company Fleet Safety Policy
Promotes and facilitates continuous improvement activities in the department
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School Diploma or GED and dependable work history. Prior delivery experience preferred.
Computer Skills:
Familiarity with computers preferred. May be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.) and/or company email systems (Outlook).
Communication Skills:
Excellent verbal and written English language skills are required as well as good customer service skills (in person or via the phone).
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-motivated, and have a demonstrated ability to follow assignments through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance.
Mathematical Skills:
Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. Them employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. The employee may be required to perform tasks 1-2 stories above ground. Time commitment required of this position will vary with based on business need. Some overnight travel may be required.
Work Environment:
Work environment with this job includes company warehouse facilities, delivery vehicle, and customer job sites. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons.'
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Work Location: Birmingham, AL
