We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our Birmingham, United States location (4527 Valleydale Rd.). In this role, you will be the face of our organization, delivering exceptional service to every customer who walks through our doors or calls our store. As a Customer Service Representative, you will combine your interpersonal skills with operational efficiency to create positive customer experiences while maintaining a well-organized and professional work environment. If you're a friendly, detail-oriented individual who thrives in a collaborative team setting and is committed to going the extra mile for our customers, we want to hear from you!Greet customers with a warm, welcoming demeanor and answer incoming phone calls professionally and courteouslyTake accurate customer orders and process transactions using our point-of-sale system with precision and efficiencyHandle cash and payment processing while maintaining accuracy and following all security protocolsPrepare products according to established recipes, portion sizes, and quality standards, ensuring consistency and excellenceMaintain a clean, organized, and hygienic work environment throughout the store, including customer-facing areas and back-of-house operationsUphold professional appearance and grooming standards at all times, representing our brand with prideRespond to customer inquiries and concerns with empathy and resolve issues promptly and professionallyCollaborate effectively with team members to support store operations during peak and off-peak hoursAdapt to changing priorities and assist with additional duties as assigned to support team needsDemonstrate flexibility with scheduling, including availability for weekends and holidays when the team needs you most
