Job Description:
We are seeking a proactive and detail-oriented Customer Support Assistant to join our Birmingham, AL team. In this role, you will be the first point of contact for customers, ensuring their questions are answered and concerns addressed promptly. You’ll play a critical role in maintaining customer satisfaction and supporting our mission of providing exceptional service.Responsibilities:Respond to customer inquiries via phone and email in a timely and professional manner.Assist customers with product information, troubleshooting, and issue resolution.Track and document customer interactions in the company’s system.Collaborate with internal teams to escalate and resolve complex issues.Provide feedback to the management team for improving customer experience.Maintain a deep understanding of the company’s products and services.
