Are you a relationship-builder who loves helping people navigate change with confidence and care? As a Customer Transition Coordinator – Boutique, you’ll be the key point of contact for customers as they wrap up their partnership with us. Your mission: ensure every customer’s exit experience is smooth, professional, and positive — leaving the door open for future re-engagement.You’ll collaborate across departments to manage the offboarding process from start to finish, communicating clearly, keeping things organized, and representing our brand with empathy and excellence.This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and enjoys turning challenges into meaningful customer connections.What You’ll DoOwn the offboarding process for Boutique customers, guiding them through a seamless and respectful transition.Serve as the primary point of contact for departing customers, providing clarity, responsiveness, and care at every step.Coordinate cross-functionally with teams in Sales, Customer Success, Implementation, Finance, Product, and Support to ensure every detail is handled accurately and efficiently.Manage key transition deliverables such as data exports, final invoicing, and service deactivations to ensure contractual requirements are met.Maintain detailed records of activities, communications, and milestones in internal systems (e.g., CRM, task trackers).Gather feedback and insights from departing customers to help improve our products, processes, and customer experience.Identify process improvements and contribute to refining the overall customer journey.Protect and promote goodwill, turning exits into opportunities for future partnership. 
