We are seeking a strategic, hands-on Manager of Product Operations to drive efficiency, implement actionable insights, and ensure our product teams have the tools and processes to deliver outstanding customer experiences. You’ll lead a small but mighty team, partner closely with Product, Engineering, and Marketing, and play a key role in shaping how our products come to life. This is a unique opportunity to influence cross-functional operations at a growing, mission-driven company.What You’ll Do:Lead, coach, and inspire a team of product operations professionals, fostering growth, collaboration, and high performance.Develop and implement operational processes that streamline workflows, optimize productivity, and scale across our product portfolio.Manage and optimize our product toolstack, including Aha!, Pendo, Dovetail, Jira, and Power BI, ensuring teams get maximum value.Build data collection and reporting systems that provide actionable insights, track key metrics, and inform strategic decisions.Partner with Product Marketing and other teams to support successful product launches, including go-to-market coordination and performance tracking.Champion the Voice of the Customer across all products, ensuring research and feedback inform product decisions.Drive change management initiatives, including training, playbooks, and process adoption, to empower product teams.Leverage AI and automation tools to simplify processes, enhance analytics, and boost team productivity.Travel up to 25% for team or cross-functional collaboration.
