As a Technical Services Engineer, you will work the daily inbound cases from Customer Service; determine the root cause and either resolve or escalate to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated. You will also: Support All Daxko software offerings and integrated third-party tools Work the daily inbound cases from Customer Service Act as the escalation point for Customer Success when identifying urgent action from other departments Test and escalate bug tickets to the appropriate development team via Jira  Collaborate across teams regarding business and product needs of customers Participate in on-call rotation  Ensure a speedy response time on cases and enlist help of other team members as needed Teach others how to use Daxko software offerings 
