Summit Technologies, Inc. has an opportunity for a Customer Service Liaison. The successful candidate will perform business process improvement, knowledge management, performance management and development of collaboration environments. This is a full-time position located in Fort Rucker, AL. Candidate must be a US Citizen and must have or be eligible for a Secret security clearance (Summit will sponsor). This position has a $2000.00 sign-on bonus as well as 4 weeks PTO. Job Description:
Develop requirements from user community.
Perform business process improvement to streamline existing processes.
Support meetings and presentations to various audiences.
Serve as support for knowledge management, performance management, and process improvement.
Develop and implement standard operating procedures.
Provide training for system users as needed.
Analyze and implement current and emerging management methods.
Build close working relationships with customers, key stakeholders and the end user community.
Required Skills and Experience:
At least 5 years of experience in a Customer Support/Liaison role.
Knowledge of Microsoft SharePoint is a strong plus.
Strong analytical and problem-solving skills.
Strong interpersonal and communication skills (verbal and written).
Security Clearance:
Candidate must have or be eligible for a Secret security clearance (Summit will sponsor).
Education & Certification:
Bachelor’s Degree (or equivalent work experience)
Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
