We are seeking an experienced and results-driven Service Center General Manager to lead our operations in Hanceville, United States. In this pivotal leadership role, you will oversee all aspects of our service center, driving operational excellence, maximizing team performance, and ensuring exceptional customer satisfaction. The ideal candidate will demonstrate strong management capabilities, strategic thinking, and a commitment to continuous improvement.Lead, mentor, and develop a diverse team of service center professionals, fostering a culture of accountability, collaboration, and continuous learningEstablish and monitor key performance indicators (KPIs) to ensure service quality, efficiency, and customer satisfaction targets are consistently metManage operational budgets, control costs, and optimize resource allocation to maximize profitability while maintaining service standardsImplement process improvements and operational best practices to enhance efficiency, reduce turnaround times, and streamline workflowsOversee scheduling, staffing levels, and workforce management to ensure adequate coverage and optimal team utilizationConduct regular performance reviews, provide constructive feedback, and develop career advancement opportunities for team membersEnsure compliance with company policies, industry regulations, and quality assurance standardsAnalyze performance metrics and generate reports to identify trends, opportunities, and areas requiring corrective actionMaintain strong communication with senior leadership, providing regular updates on operational status and strategic initiativesFoster a customer-centric environment by implementing service excellence standards and addressing escalated customer concernsRecruit, onboard, and retain top talent to build a high-performing service center team
