The Plumbing Service Manager is responsible for scheduling and supervision of technicians to effectively provide commercial and/or residential plumbing service, repair and installation for customers. In addition this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, technical support, customer service and quality assurance.
ESSENTIAL FUNCTIONS:
Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.
Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
Provide technical support to the field via radio, telephone, and/or at job sites.
Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
Oversee the dispatch function for our Plumbing service techs to ensure the appropriate technician is selected based on customer needs.
Provide technical support for the Plumbing technicians.
Resolves customer issues and complaints to ensure customer satisfaction.
Assists the General Manager in with data collection and report preparation.
Conducts site surveys.
Reviews payroll records to ensure that technicians are paid properly.
Observes and enforces all safety and Company rules and regulations in the performance of duties.
