We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and fostering positive relationships. If you have a passion for helping others and possess strong communication skills, we encourage you to apply.
Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat.
Handle outbound calling to follow up on customer issues or feedback.
Maintain a professional demeanor while utilizing phone etiquette.
Perform data entry tasks accurately to maintain customer records.
Collaborate with team members to resolve issues.
Skills:
Competence in typing and data entry for accurate record keeping.
Strong communication skills, both verbal and written
Proficiency in outbound calling techniques.
Excellent phone etiquette to ensure positive interactions with customers.
Proven customer service skills with a focus on satisfaction.
Ability to analyze situations and provide effective solutions.
Bilingual abilities are a plus, enhancing communication with diverse customers.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour - pay based on experience
Expected hours: 40 per week
Call Molly @ 256-534-7756 to set up interview. Experience is required.
Email resume to molly@northalrr.com
Benefits:
401(k) / 401(k) matching
Dental insurance
Vision insurance
Toney, AL 35773 (Required)
