Service Desk Analyst

Service Desk Analyst

Vacancy expired!

Summit 7 is a people incubator. Summit 7 employees regularly speak at conferences, and architect environments for Inc. 5000 or top Defense and Aerospace companies. They also write industry leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the board rooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges.
Essential Functions:

• Monitoring and support of Azure Backups
• IT Support relating to technical issues involving Microsoft's core business applications and operating systems
• Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi- Fi, and security
• Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services,
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
• Consistently documenting changes and updates to client environments
• Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages

Additional responsibilities include, but are not limited to:

• Resolute dedication to unparalleled customer
• Fast turnaround of client
• Ability to work in a team and communicate
• Ensure requests are routed to the proper resource in order to be resolved quickly and
• Escalate service requests
• Responsible for entering all time and expenses as they
• Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications.
• Enhancing customer relations
• Interpret and discuss information with others and regularly provide and recommend actions involving complex issues.
• Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions.

Job Specifications

Required

• Associates or bachelor’s degree in computer science or MIS from a reputable institute or two (2)years of IT or related experience. Special preference for service desk/desk side support.
• CompTIA Security+ Certification or the ability to obtain certification within first 90
• Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
• Office 365 Administration
• Windows 10 Administration
• Incredible customer service skills
• Ability to work independently and a strong desire for personal and professional development
• with the ability to pass an extensive background check.

Optional/Desired

• Network+ Certification
• ConnectWise and Kaseya Knowledge
• Windows Server 2008R2, 2012R2, 2016 Administration
• Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco
• Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC
• Microsoft MCSE
• Ability to identify and evaluate trends in industry best practices

Work Conditions

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients. Must be able to exchange accurate information in these solutions.