The Desktop Support Technician Level II is to maintain and monitor end-user workstation and productivity
on local area network while also performing a variety of maintenance, software installation, end-user
support and training tasks to ensure workstations and networks are within company standards. Responsibilities and Tasks:
Displays knowledge of technology fundamentals needed for technician role.
Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
Provide primary support for client computer access to network resources.
Analyze, support and resolve customer technical issues including, malfunctions or issues with
system applications, data communications, email, remote access, and software and hardware
peripherals associated with the desktop.
Install, configure and maintain computer hardware, peripherals and applications consistent with IT
standards and processes.
Coordinate issues and solutions with other IT support personnel and users.
Respond to user issues in a timely and effective manner.
Work as a member of a team and provide off-hours support when required.
Available to work On-Call after hours on a scheduled rotation.
Available, as needed, to go onsite after work hours at the Elbit America facility to assist resolution
of IT outages or other IT-related tasks.
Use tracking system to document issues and resolutions.
Ensure compliance with established company security policies and accepted risk impact to the
business.
Maintain configuration management documentation.
Perform system or network administrative functions (review of system logs, backup activity, etc.).
Provide remote support throughout U.S. and other Elbit Systems world-wide locations as needed.
 
