Our Anchorage, AK laboratory is looking for a Client Services Manager to join their team!  This position will manage, maintain and grow internal and external customer relationships. The Manager, Client Services is responsible for managing the client services team. He/she will provide coaching, and guidance on workflow, compliance, services, and client relationships. The Manager, Client Services will partner with business leaders to identify challenges within the department with metrics and provide valuable solutions in an ongoing effort to improve workflow and processes.
Job Functions:Manages, maintains, and grows internal and external customer relationships to increase revenueDirectly supervise client services team and PMsServes as a main point of contact for customers regarding compliance testing an client issuesManages relationship between the client services team and local or cross-location departmentsAddresses complex client issues in a professional and timely mannerPromotes a positive, respectful and inclusive work environmentOther duties as assigned
