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DescriptionPOSITION SUMMARY: MISTRAS strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every MISTRAS employee plays a part in our Company’s success and making this a great place to work. We are committed to a work place where all employees are free to raise issues, concerns and questions for the improvement of our operations and work environment. Safety is the overriding priority in everything we do; all duties critical to safety, quality, and environmental protection are carried out in compliance with all requirements and with personal accountability.The Operations Manager is responsible for meeting the customer’s needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns, and having responsibility for the business unit’s financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.The Operations Manager Must live local to Anchorage, Alaska or be willing to relocate permanently and will work out of the Anchorage office Monday – Friday with some travel.MAJOR RESPONSIBILITIES/ACTIVITIES:General Functions:
Manage daily activities and costs for all call out and projects in area of responsibility.
Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.
Business Development – Identifying new opportunities and growing the business, proposal and quote generation.
Recruiting of personnel for projects, interviewing and hiring and mentoring and developing personnel.
Problem solving and providing clear, supported and concise recommendation to management.
Utilization of key performance indicators to increase customer value.
Responsible for division Profit and Loss statements and economic performance for area of responsibility.
QA, HSE and Radiation Safety program oversite and responsibilities including field audits and administrative duties.
Responsible for all inspection equipment including purchasing, maintenance, shipping to jobs, etc.
Review and approve time and expense reports.
Properly complete all required forms and paperwork.
Provide administrative office assistance as needed.
Equipment/Vehicles:
Ensure proper use of all company resources; including tools, equipment and vehicles.
Oversee maintenance of shop and equipment.
Human Resources:
Evaluate field technician’s effectiveness in fulfilling their job requirements.
Recommend corrective or remedial action for employees.
Understand all prerequisites required of personnel before performing field work.
Promote and fully understand the policies set forth in the following manuals:
Drug and Alcohol manual
Safety Policy Manual
Safety:
Ensure required training and compliance for field and supervisory personnel on safety, policies and procedures.
Evaluate job safety to include all aspects of job performance for all service lines.
Customer/Project Manager Support:
Serve as liaison with customers to estimate and quote project work.
Coordinate and schedule work crews to cover customer requirements and requests.
Coordinate schedules of AVS Technicians per customer demands.
Additional Requirements:
Complete all required training, and testing, within company guidelines.
Knowledge of all company products and services that is available to our customers.
MINIMUM REQUIREMENTS:
Shall have NDT experience and currently hold NDT certifications or previously held in past.
Preferred to have API inspection experience and hold API certifications.
2-3 years of management experience in the nondestructive testing (NDT) or related field
Strong knowledge of nondestructive testing.
Strong communication skills to promote good team environment
Sales and/or marketing experience a plus
ESSENTIAL PHYSICAL FUNCTIONS:
Frequent lifting up to 75 lbs.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.MISTRAS strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every MISTRAS employee plays a part in our Company’s success and making this a great place to work. We are committed to a work place where all employees are free to raise issues, concerns and questions for the improvement of our operations and work environment. Safety is the overriding priority in everything we do; all duties critical to safety, quality, and environmental protection are carried out in compliance with all requirements and with personal accountability.Note to Applicants:Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.Note to Rhode Island Applicants: The company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the states worker's compensation law.Initial ( if applicable) Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Initial ( if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.Equal Opportunity Employer/Veterans/Disabled:An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status andwill not be discriminated against on the basis of disability.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
