If you have passion for the restaurant industry, are a people person, and prefer to have the evenings to yourself then working at Middle Way Café is the right fit for you. We are hiring for a friendly and reliable FOH Supervisor that assists the FOH Manager (4-5 days a week, 7-8 hours shifts). This is an entry level management position for someone interested in utilizing their current skills while developing new skills. Great pay (DOE) and tip share!
The FOH Supervisor is responsible for creating and supporting an environment in which our employees deliver excellent customer service, promotes our products and values, and enforces and implements company policies and procedures. The ideal candidate excels at one-on-one customer interactions and provides supportive leadership and guidance to our FOH staff. We will be considering applicants with at least one year of Lead/Supervisory/Management experience, not necessarily industry specific.
Since 1994, Middle Way Cafe has taken pride in our healthy, delicious breakfast and lunch menu, house-made baked goods, organic espresso, and freshly made juices and smoothies! We support local artists through our rotating art exhibits and create community!
If you like being in a fun and fast-paced work environment, are dependable, and have a courteous and positive attitude then apply now! Please email your resume with work experience and professional and/or personal references listed. You may apply in person Tuesday through Saturday, 8-4. Please ask for Christina or John. All new hires are required to have a Municipality of Anchorage Food Handler's Card.
We look forward to meeting you!
The Middle Way Team.
Duties and responsibilities
Understanding completely all policies, procedures, standards, specifications, guidelines, and training programs.
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always.
Assist in onboarding, training and mentoring new employees.
Ensure that all food products are consistently prepared and served according to the restaurant’s standards.
Achieve company objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Fill in where needed to ensure guest service standards and efficient operations are achieved.
Continually strive for and expect individual and team success.
Assist in planning and implementation of any restaurant changes in FOH operations or policies and procedures.
Ensure that all products are ordered, received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
Fully understand and comply with all federal, state, county, and municipal regulations and pertain to health, safety and labor requirements of the restaurant, employees, and guests.
Provide advice, communication, daily reporting, and suggestions to the General Manager as needed.
Qualifications
Have a certified Food Safe card.
Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
Have knowledge of service and food and beverage.
Possess excellent basic math skills and have the ability to operate a cash register and Point of Sale system.
Be able to work in a standing position for long periods of time (up to 5 hours).
Ability to lead.
Ability to handle conflicts between staff or guests.
Knowing when and how to delegate tasks and goals.
Can set goals and accomplish them without supervision.
