Join Our Family at Discount Mechanical as a Customer Service Representative (CSR) Specialist!
Position Overview:
We seek a warm, engaging, and detail-oriented Customer Service Representative (CSR) Specialist to join our family at Discount Mechanical. If you are passionate about helping others and excel in a fast-paced environment, we'd love to meet you!
As a CSR Specialist, you will:
Provide exceptional customer service through high-volume outbound calls with a friendly and professional phone demeanor.
Update our system with accurate and relevant information promptly.
Direct customer calls based on their needs with empathy and care.
Frequently monitor emails to assist with scheduling and respond to inquiries promptly.
Schedule jobs efficiently, always prioritizing the well-being of our customers.
Build strong connections with new and existing customers, treating them as part of our family.
Embrace and execute additional tasks as assigned by our supportive office management.
Position Requirements:
Exhibit excellent multitasking abilities while maintaining a positive and friendly demeanor.
Communicate effectively with warm and articulate verbal and written skills.
Demonstrate strong problem-solving abilities, showing empathy and understanding in all interactions.
Manage administrative tasks with meticulous attention to detail.
Thrive in a fast-paced environment while upholding our family-oriented values.
Previous experience in customer service or a call center is a plus, but a positive attitude and willingness to learn are most important!
Job Qualifications:
It is a heartwarming and supportive approach that makes people feel at home.
A High School Diploma or GED showcasing a commitment to continuous learning and growth.
Preferably, at least one year of experience in a high-volume outbound call setting.
A natural inclination to extend a helping hand and provide a listening ear.
Typing speed of 30+ WPM and familiarity with internet-based applications.
Proficiency in Windows-based computer programs with excellent navigation skills.
A reliable and punctual disposition to ensure our family is always well cared for.
Additional Requirements:
We prioritize your well-being, so drug tests and background checks are mandatory.
Why Join Us?
Be a part of a family-oriented team that values each member.
Engage in meaningful work that makes a difference in our customers' lives.
Enjoy opportunities for growth and development within a supportive environment.
Apply today to become a cherished member of our family at Discount Mechanical!
