As a non-profit institution, APU aims to offer highly competitive compensation when considered wholistically, combining a positive work experience with a generous benefit package and fair salary compensation.
In living this philosophy, APU engages in evaluation and purposeful investments in:
Quality of work environment
Meaningful work, feedback, and valued contribution
Monetary compensation for time and effort
Benefits that add to quality of life
The right-fit employee for APU is someone who shares the APU values and mission, someone who desires to be part of a small team and work interdependently, someone who works hard but also values time off and a work-life balance, and someone who is looking for a meaningful work experience.
The Network & Systems Engineer’s role is to ensure the stability and integrity of the University’s voice, data and wireless network services and server infrastructure. This is achieved by planning, designing, and developing local area networks (LANs) and server technology across the organization. In addition, the Network & Systems Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network and server hardware, software, and communication links. This individual will also analyze and resolve network and server hardware / software problems in a timely and accurate manner, and provide end user training where required.
REPRESENTATIVE DUTIES
Maintains all desktop computers, software installations including licensing compliance throughout the organization
Workstation imaging and remote application delivery
Management of corporate cell phones
Support help desk ticketing system including staff, new employee/student procedures, inventory management preventative maintenance and reporting operations.
Help desk ticket assignments based on which resource is deemed best suited to perform root cause analysis and problem resolution.
Ensures that the problem ticket owner is following established processes and helps manage the required resources
Responsible for network managed services such as antivirus, desktop imaging, printing
Windows server administration and maintenance
Server, database and file backup/restore
Deliver technology solutions and resources appropriately and timely
Develops and/or communicates the problem management process and its relevant critical success factors
Manage VoIP phone system
Ensures that problems in the environment are entered in the problem management ticketing system in a timely manner with accurate information
Performs upfront root cause analysis to understand the impact, severity, and risk of the problem; determines what work-arounds and known error exist; and assigns a priority to the ticket.
Serves as an active member of the critical incident, change, configuration, availability, and event management process and teams, and works to provide seamless process and data integration among these process modules
Participates in problem management technology evaluations and decisions and manages the day-to-day use of problem management tools
Exercises discretion and judgement in the development and support of the system and community
Performs Network connectivity and troubleshooting for users and peripherals
Manages implementation of and resolves issues to all telephony products throughout each of APU on campus and off-campus locations.
KNOWLEDGE and SKILLS
Attention to detail
Excellent desk side manner when helping end users and teammates; excellent customer service skills
Strong work ethic
Demonstrated experience managing end user devices on a corporate network
Understanding of naming conventions, standards, and the discipline to follow them
Solid understanding of Windows networks, Active Directory, Group Policies and end user administration
Solid understanding of TCP/IP protocol stack, DHCP, DNS, subnetting, VLANs, and network troubleshooting
Comfortable with remote administration tools
Demonstrated desktop computer management in a client/server network
Demonstrated desktop computer imaging and remote application delivery
Ability to reconcile expenses and report to accounting in an accurate and timely manner
Experience with multifunction copiers, scan-to email and file, print metering, and driver nuances
Familiar with virtualization-desktop and server
Skill in managing multiple projects and deadlines effectively, prioritizing customer needs and determining urgency and impact of request.
Skill in communicating effectively with a variety of audiences, both verbally and in writing
Skill in diagnosing and resolving computer hardware and software issues.
Skill in presenting complex technical information to non-technical audiences.
Skill in focusing on delivering services that are stable, reliable, accessible and sustainable in a manner that is ethical and responsible.
Skill in managing projects through the stages of requirements gathering, progress reporting, management of change, risk management and reporting to stakeholders
Skill in developing and supporting complex information systems
Skill in working independently and in a team environment
Skill in problem solving
Skill in identifying usability problems and using innovation to find custom workarounds
Must possess in-depth knowledge of IT end-to-end problem management, encompassing availability, event management and root-cause analysis including:
Strong organizational skills; ability to manage multiple projects with competing demands for resources
Ability to analyze and solve technically challenging problems involving operating systems, software and hardware
Knowledge of the following technologies is a plus:
Citrix, Cisco Meraki, VMWare, Nimble storage, Windows Server, SQL Server
MINIMUM EDUCATION QUALIFICATION
Associates Degree in Computer Science, Information Technology, or related field. Bachelor’s or higher strongly preferred. Progressively responsible professional work-related experience, education or training may be substituted on a year-for-year basis for college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-Supervisory: Five (5) years computer experience working in an Information Technology environment.
Apply ONLINE: https://www.alaskapacific.edu/careers/network-and-systems-engineer/
