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Title: Family Services Coordinator
Reports To: Executive Director
Date Prepared: 2/06/19
Status: Part-Time; 10-20 hour per week
Compensation: $17/hour
AGENCY SUMMARY:
Family Promise is a community response to families experiencing homelessness by providing hospitality in area congregations. Guests receive hospitality and three meals a day from church members and volunteers.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Demonstrate consistent high-level performance in a manner that enhances the method of service delivery, which is driven by individual guest and family needs rather than by specific program goals.
• Assist in the delivery of services to guest families by supporting the organization of host congregations through volunteer management, development, and training
• Perform administrative duties necessary to the function of the organization
• Manage workflow and workload assignments.
• Develop, monitor, and evaluate all program self-sufficiency plans, outputs, and outcomes to ensure goals are met.
• Participate in a highly collaborative partnership, in which choices are identified as well as consequences and self-sufficiency plans are developed and monitored on a frequent basis. Contact with guests should occur no less than weekly based on acuity.
• Track data for service recipients.
• Process referrals from other service providers.
• Develop and maintain a strong knowledge base of community resources.
• Develop and maintain relationships with other self-sufficiency programming such as education, employment support and health care.
• Advocate for clients with services providers, agencies, and in the community.
• Represent and interpret the mission and work of the agency to the community.
• Identify and maintain a working knowledge of critical issues and trends in family self-sufficiency and economic security issues for low-income individuals.
• Develop and maintain relationships with Family Promise network.
• Work to maintain appropriate staffing at the Day Center for guest use
• Drive Family Promise van when volunteers are not available
• Additional availability and responsibility when Executive Director is out of town
ESSENTIAL FUNCTIONS:
• Establish highly effective relationships with guests, community agencies, and volunteers.
• Assess client needs and respond based upon Individual Self-Sufficiency Plans.
• Utilize a Strengths-Based Case Management model in working with vulnerable populations.
• Maintain confidentiality of all clients. Ensure accuracy and attention to detail in record keeping.
POSITION REQUIREMENTS:
• A passion for the mission of Family Promise.
• Degree in Social Service required ( would consider someone with work history in the social service field)
• Experience in the social service field required.
• Must be willing to live by the agency’s values, where we are called to show love, patience, kindness, faithfulness, self-control and joy.
• Excellent interpersonal skills with the ability to communicate and respect people from a variety of social, economic and ethnic backgrounds
• Ability to establish appropriate boundaries
• Training in Trauma-Informed Care
• Ability to work in a team setting
• Ability to manage multiple tasks
• Must have a valid driver’s license, reliable car and vehicle insurance
• Must be able to lift up to 20 pounds
PERFORMANCE EVALUATION MEASURES:
• Maintain compliance of funding agreements and grant reporting
• Timely and accurate completion of paperwork requirements for contractors, funding sources and other departments of the organization
• Monitored and appropriate staff productivity and effectiveness
TO APPLY
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