Description: The Silver Sneakers Member Experience Representative (MER) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The MER handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. MER’s use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, provide instructions, explain programs, and suggest/promote alternative products or services. A majority of the inbound calls are from members that are eligible for a Silver Sneakers program through specific Medicare plans. Being able to provide program information to our Medicare population using patience and motivation, while providing high-quality customer service is a requirement. Program engagement and education are vital elements to a successful interaction with our members and is highly measured.Skills:Customer service, Data entry, Microsoft officeTop Skills Details:Customer service,Data entry,Microsoft officeAdditional Skills & Qualifications: Strong customer service skills to support interaction with end users in a pleasant, professional, and courteous manner Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience PC skills with proficiency using Windows and MS Office Strong communication skills Ability to empathize and understand the needs of the customer Strong attention to detail Strong troubleshooting and problem-solving skills Proficiency multi-tasking, prioritizing and meeting deadlinesExperience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
