About this role:This role performs moderate to medium complex system admin support for Unix/Linux Line of Business servers located in Wells Fargo Data Centers. Functions include: Execution of moderate to medium level work orders, work requests and problem tickets, apply OS patches to servers to remediate risk, meet SLAs, compliance requirements, timely and accurate completion of time tracking records and training. Attend and participate in division, group, and department meetings. This position will create and update documentation for team activities and follow process to execute work, scripts, and perform troubleshooting. Job will participate in weekend coverage via shift Sat-Tues or Wed-Sat 4x10.Learn more about the career areas and lines of business at wellsfargojobs.comIn this role, you will:
Lead or participate in managing all installed Unix/Linux systems and infrastructure within the Systems Operations functional area
Contribute to increasing system efficiencies and lowering human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Execute incident, problem, change, and release management across a wide range of applications and technologies
Drive remediation activities, run incident conference calls, and provide status on active issues
Drive root cause identification and preventative actions
Effectively multi-task across a wide range of activities
Work with vendors and vendor products to troubleshoot issues
Identify gaps and single points of failure in current technology process or design
Create, Update, and maintain all aspects of application specific troubleshooting documentation and runbooks along with training/knowledge transfer to other team members
Identify and develop automation for repetitive tasks
Ensure quality, security, and compliance requirements are met for supported area
Execute daily maintenance tasks and proactive review of the production environment
Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction
Required Qualifications:
4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Red Hat Linux or UNIX experience
4+ years of technical troubleshooting experience
4+ years of experience with patching methodology and configuration
Desired Qualifications:
2+ years of ServiceNow experience
2+ years of process definition and documentation experience
Ability to meet Service Level Agreements (SLAs)
Knowledge of Scripting and automation experience (Ansible)
Knowledge of data center equipment (Server, Storage, Network)
Knowledge and understanding of virtual environments
Knowledge and understanding of SAN (Storage Area Network)
Knowledge and understanding of Business Continuity Planning (BCP) in a large environment
Experience determining the root cause of identified issues
Knowledge and understanding of technology support: system implementation and production support in a large Enterprise (5,000+ servers)
Knowledge and understanding of technology support: large information technology (IT) environment, multiple computing environments, operating systems, and hardware platforms
Strong, clear, and concise written and oral communication skills
Ability to interact with a diverse team
Self-start with ability to continuously develop skills staying current with technology trends.
Job Expectations:
Ability to work on-site at approved location at least 3 days a week
Relocation assistance is not available for this position
Ability to work weekends and holidays as needed or scheduled
Ability to work outside of regular business hours
Ability to work on-call rotation as assigned
This position is not eligible for Visa sponsorship.
Posting End Date:20 Aug 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-389709-1Updated: Thu Aug 08 03:06:42 UTC 2024Location: CHANDLER,Arizona
