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Senior Technology Services Lead , Identity Management OperationsRichmond, Virginia;Jacksonville, Florida; Newark, Delaware; Chandler, Arizona; Chicago, Illinois; Kennesaw, GeorgiaJob Description:About Us:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Summary:The individual in this role will provide leadership across the team to develop best practices and set operational standards. They lead the planning, design, and implementation of highly complex solutions. This individual will be viewed as a technology subject-matter expert (SME) and be able to communicate technology solutions across differing audiences. Including technical, managerial, business executives, senior executives and/or vendors. In addition, this individual will coach, mentor, and provide feedback and career development to members of the team.This role may direct team activities and will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. This role advocates and advances best practices across all aspects of design and support.Job Responsibilities:
Provide leadership point of contact (POC) for triage of high priority incidents or consulting engagements
Participate and help with the resource interview and onboarding processes
Direct appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiative
Perform access reviews and compliance activities, act as delegate for administrative processes
Manage the stability, resiliency, reliability, and performance of a wide array of supported systems
Support change implementations and proactively identify potential issues resulting from the changes
Mentor more junior staff and provide technical leadership across the organization
Develop reliable and repeatable solutions to technology issues
Required Skills:
Minimum of five-years of in-depth, hands-on experience working with multiple AD domains and forests, cross-domain, and cross forest authentication
Experience with HP &Dell server platforms
Experience working with Active Directory in a DMZ environment
Experience working with SQL, SCVMM/Hyper-V, SCOM
Effectively use AD support tools; DCDiag, Netdiag, Repadmin, DFRSdiag
Understanding of DFS
Background on Group Policy Objects and troubleshooting GPO issues
PowerShell and/or VB Scripting automation to identify and resolve complex problems
Working knowledge of Windows Server 2016 and higher
Understanding of storage, networks, ADDNS
Experience working in large scale enterprise environments with an understanding of ITIL process and functions
Splunk experience
PowerShell experience
Candidate must possess strong written and oral communication skills
Desired Skills:
Experience with leadership in defect/incident/problem/change review meetings and release activities as applicable
Bachelor's Degree and 8+ years of experience, Master's Degree and 6+ years or equivalent work experience may be considered in lieu of degree
Expert knowledge of AD architecture and management
Experience with planning and performing Active Directory migrations
Expert knowledge of creating, administering, and troubleshooting GPOs
Experience of Hyper-V virtualization
Experience with scripting (PowerShell)
Knowledge of Windows Server Operating Systems
Experience with Windows file shares, DNS, security administration, Windows failover clustering
Knowledge of security policies and general vulnerabilities management
Understands network topologies, both transport and IP
Excellent project, technical, interpersonal, presentation and problem management skills
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
