Position Description Shift Lead - Job Description.docx 3 of 4 Last Revised: 8/19/2013 JP Conflict Management Customer Focus Functional Peer Relationships Communication Skills Functional/Technical Skills Action Oriented Motivating Others CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills – Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence – Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings. The noise level in the work environment is moderately high. Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Shift Lead - Job Description.docx 4 of 4 Last Revised: 8/19/2013 JP EXPERIENCE, EDUCATION AND/OR TRAINING Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred. Prior supervisory experience preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.
