Express Employment Professionals is seeking motivated candidates for a Customer Service Representative role in a dynamic call center environment. This position is specifically focused on handling outbound calls for our client’s admissions department.
Key Responsibilities:
Outbound Calling: Make outbound calls to follow up on "warm" prospects, engaging potential clients to encourage positive responses.
Persuasion & Negotiation: Utilize effective communication skills to turn "No's" into "Yes's," demonstrating strong persuasion and negotiation abilities.
Documentation: Accurately document all interactions and follow-up actions in the system, ensuring all information is up-to-date and precise.
Maintain Composure: Handle high call volumes and occasional rejections with a positive attitude and professional demeanor.
Adherence to Dress Code: Follow the company’s business casual dress code standards while maintaining a professional appearance.
Qualifications:
Communication Skills: Excellent verbal and written communication skills are essential.
Persuasion Skills: Strong abilities in persuasion and negotiation, with a knack for influencing outcomes.
Computer Proficiency: Comfortable using computer systems for accurate documentation and follow-up.
Call Handling: Must be comfortable making numerous outbound calls daily.
Professionalism: Ability to maintain composure and professionalism under pressure.
Availability: Must be available to work within the specified hours of 7:00 AM - 7:00 PM, Monday through Friday.
Please reply to this post with Resume and callback number attached
OR
email: Jobs.MesaAZ@ExpressPros.com with your updated resume and callback number.
Reference "ADMISSIONS" in the reply/email
