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The future is what you make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell is not just about developing cool things. That is why all of our employees enjoy access to dynamic career opportunities across different fields and industries.Are you ready to help us make the future?Serve customers as the primary SPEX (Exchanges) contact to resolve aircraft events requiring Honeywell product shipments. You will respond to inbound customer emails regarding product availability, pricing and exchange order placement. You will also provide the customer with updates regarding order status, problems encountered, order changes, and repair inquiries. You will communicate internally with other departments such as SPEX Planner, Logistics, Regional Customer Support Managers, Product Managers, etc. to resolve customer issues. You will process orders including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve our Customer Care processes and move product through Honeywell quickly.Key Responsibilities
Customer Service, Product Knowledge, Multi-tasking
Documentation, Quality Focus
Time Management Skills, Follow-up, Organizational Skills
Exchange Order Processing
Analyzing Information, Listening Skills, Problem-Solving
YOU MUST HAVE
Bachelor's degree, or in lieu of 3-5 years of Customer Service experience
Must be a US Citizen, No Dual Citizenship due to Contractual Requirements
WE VALUE
Background in the Aerospace industry or professional/corporate experience preferred
A broad knowledge of principles and best practices in customer service
Excellent team and interpersonal skills
Some Salesforce knowledge and experience
Take initiative and work with limited direction
Experience with SAP, Oracle, Word, Excel
Additional Information
Category:Customer/Product Support
Location:1944 E Sky Harbor Circle, Phoenix, AZ 85034 USA
Nonexempt
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
