Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Phoenix, Arizona, 85034, United States. The chosen candidate will be part of our progressive team, providing operational and technical support to users, managing queues, and liaising with global IT teams. This role primarily involves resolving software related requests/incidents, installing and upgrading EUS equipment, and managing inventory.Responsibilities: Provide onsite technical support to users, ensuring that service level agreements are met. Manage and prioritize Level 1 queues and escalate issues appropriately to global IT teams. Install, upgrade, and repair end user support equipment such as desktops, laptops, monitors, and associated peripherals. Respond to and resolve software related requests and incidents in a timely manner. Assist users in connecting to the corporate network and facilitate access to LAN, print, and file services. Conduct daily asset control and record allocation. Coordinate with vendors and carriers to address hardware related issues. Support badge management system implementation and maintenance. Ensure systems and processes align with the Global IT strategy. Provide network support for device configuration, IP addressing, and direct TCP/IP output. Requirements Proficiency in Android Development Familiarity with Cisco Technologies Experience with Citrix Technologies Knowledge of Database management Understanding of EO/IR systems Ability to work with Active Directory Proficient in handling Apple Devices Comprehensive knowledge of Computer Hardware Experience in Configuration Management Demonstrated skills in Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
