Why USAA?This Property and Casualty (P&C) insurance entry-level role effectively provides adequate coverage and advice to help facilitate members’ financial security in a fast-paced contact center environment. Insurance Professionals (IPs) respond to routine inquiries and provide needs-based sales and customer service for one or more USAA personal line products across multiple contact channels.The OpportunityTasks:
Cultivates the member experience in a contact center environment by multi-tasking while maintaining an engaging, professional, empathic, and compliant manner.
Onboards new members to USAA and/or expand relationships with current members.
Provides individualized products and services for members with binding new business, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services with foundational knowledge of personal lines insurance.
Utilizes the tools and resources available to enable call containment while minimizing transfers, escalations, and call backs with assistance, as needed.
Acquires and maintains Property & Casualty (P&C) license, state registrations, and continuing education.
Quickly adapts to change, welcomes coaching and collaboration.
Adheres to assigned work schedule and limits non-productive time.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Minimum Education:
High School Diploma or General Equivalency Diploma.
Minimum Experience:
Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.
Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)
Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.
Effective time management and organizational skills.
Successful completion of a job-related assessment may be required.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Please do not type your first and last name in all caps.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/staticassets/Media/enterprisehrcpranoticeatcollection.pdf) here.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
