OverviewUnder a significant level of guidance and direction, provides customer service for Paychex H&B product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.Responsibilities
Corresponding via email queue with both internal partners, clients, and insurance carriers
Learning and utilizing COBRA knowledge to answer questions and resolve complicated problems
Meeting team/individual metrics for the position
Inputting and maintaining all documentation related to COBRA to keep with service agreements
Establishing, managing and maintaining a positive relationship with our clients, participants, the carriers, and our internal partners
Qualifications
Associate's Degree - Preferred
1 year of insurance related experience & knowledge of insurance industry customer service/billing exp & familiarity with health insurance is a plus
CompensationIn the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $20.81 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
