DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Digital & Data Solutions (EDDS) Organization within the Enterprise Services Group is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions. Enterprise Acquisition Products & Platforms (EAPP) is part of the larger EDDS organization with the core purpose to drive continuous, efficient revenue growth through seamless acquisition & new accounts onboarding experiences.Digital Product Operations (Product Ops) is an operational function that optimizes the intersection of product, technology, and stakeholders to drive successful product management functionality. This role will work to improve alignment, communications, and processes around product management functions by accelerating feedback loops, increasing efficiencies, and improving feature adoption.How will you make an impact in this role?You will have the responsibility to create operational capabilities that optimize product platform functions and processes to deliver market and business value with speed and high quality. You will work with the VP - Digital Product Mgmt, AOPSS to define the product vision, strategy, roadmap, measures of success, stakeholder engagement, and process improvements. Responsibilities include:
Influence platform capabilities to ensure greater reusability, maintainability, scalability to meet global product demand
Passionate advocate for customers enabling our other product teams to meet their needs
Perform research to continuously uncover opportunities and brainstorm new solutions across card, loan, and banking products and across consumer, small business, and corporate customers
Work with technical leadership to solve recurring inefficiencies
Measure time-to-market and product team efficiency to understand impact of platform capabilities
Help prioritize feature backlog to ensure that work focuses on the most impactful platform improvements
Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape
People leader to coach, lead and develop high performing digital product operations team
Preferred Qualifications
3 years of experience as a product owner or manager in areas such as Information Management, Technology Consulting, digital/technical product management
Proficient at investigating customer needs and problems
Ability to navigate cross-functional teams
Understanding of software performance monitoring and analytics
Strong ability to analyze user experience metrics and other data to determine priorities, opportunities, and issues with product
Ability to define and improve processes
Demonstrated knowledge or aptitude for program management
Experience in dealing with ambiguity/unstructured problems, simplifying complex problems, ability to use risk based decisioning frameworks, and influencing teams and stakeholders to drive desired outcomes
Excellent oral and written communication skills; Ability to effectively communicate across stakeholders.
Ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders
Proven ability to manage change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders
Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking
University Degree preferred, Business, Marketing, Economics, Computer Science, Design, or equivalent work experience
QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: ProductPrimary Location: US-New York-New YorkOther Locations: US-Utah-Sandy, US-Florida-Sunrise, US-Arizona-PhoenixSchedule Full-timeReq ID: 24010923
